Our goal is for you to be happy with your purchase!

Our free outbound shipping on orders $120+ (lower 48 states) takes a lot of the risk out of shopping by mail or online.
If you have questions or concerns about your purchase, please call us at 785-841-7027.

 We have decades of experience fitting Birkenstock, Dansko and other brands.  We enjoy helping our customers find just the right solution to fit their needs. If you decide to make an exchange, we are happy to hold your exchange choice while we await your return. 
We also have a repair shop and know all sorts of tricks to help you break in your Birkenstocks and for dealing with fit issues.  There are several simple things which you can do to contoured cork footbeds to make them fit better and feel more comfortable.

We want your experience with us to be like an old-fashioned shoe store - only more convenient.  Take advantage of the small scale nature of our shoe business.  You are not a number to us.

Here are some basic guidelines for returns and exchanges:

  • Please return merchandise in new (unworn) condition. Try shoes on carpet, but not on surfaces which would make them appear used.
  • You have up to 60 days from the receipt to make your return. A cycle of exchanges must be completed within 90 days of the original purchase date.
  • Please return items with the original shoebox and packaging material, placed in an appropriate shipping carton.
  • Please include a copy of the original invoice and the completed return/exchange form, which is on the back of the invoice. This makes the return go faster and more accurately. If you no longer have your invoice, please included a written note with your contact information, the invoice number, and how you would like us to process your return.
  • Shipping charges are not refunded.
  • For exchanges, we will ship the replacement pair to you at no additional charge (standard shipping to a U.S. address.)
  • Returns should be sent to:
1339 Massachusetts St.
Lawrence, KS 66044

Need help?
10:00am - 6:00pm CST
Monday - Saturday